Privacy Policy

1. Our approach to privacy

WiLL Trader processes personal information to provide, secure and improve the service. We aim to process only the information reasonably required for those purposes and to handle personal information in accordance with applicable South African privacy law, including the Protection of Personal Information Act, 2013 (POPIA).

2. Information we may collect

Depending on how you use WiLL Trader, we may process:

• your name, email address, mobile number and country;
• account, login and authentication information;
• trial, subscription, billing and payment-status information;
• technical information such as IP address, browser, device and session information;
• platform usage, audit and security events;
• broker connection status and account metadata needed to operate the service;
• market selections, strategy events, order activity, positions, balances, settlement information and trading telemetry;
• support requests and communications you send to us.

3. Broker credentials and sensitive connection data

Where you connect a broker account, WiLL Trader may process credentials or tokens required for that connection. Such information should be protected using appropriate technical safeguards and used only for the functionality for which it was provided.

We do not need ownership of your broker or trading data merely because it is processed by the platform.

4. Why we process information

We may process personal information to:

• create and manage your WiLL Trader account;
• provision and operate your Trader instance;
• authenticate users and secure access;
• provide broker connectivity, automation, analytics and risk controls;
• monitor service health, security and abuse;
• send service, security, provisioning, trial, billing and transactional notifications;
• provide support;
• manage trials, subscriptions and billing;
• maintain audit records and investigate incidents;
• comply with applicable legal obligations.

5. Legal grounds and consent

Depending on the context, processing may be necessary to perform our agreement with you, comply with legal obligations, protect legitimate operational and security interests, or may take place with your consent where consent is required.

6. Third-party services

WiLL Trader may use third-party providers such as brokers, hosting providers, payment processors, email services, messaging platforms, DNS or infrastructure providers. Those providers may process information under their own terms and privacy policies.

WiLL Trader does not control the independent privacy practices of third-party brokers.

7. Payment information

Where hosted checkout is used, payment card details may be collected directly by the payment provider rather than by WiLL Trader. WiLL Trader may receive transaction status, references and billing metadata needed to manage your subscription or entitlement.

8. Cookies and local storage

The public website and application may use cookies, session storage, local storage or similar technologies for authentication, security, user preferences and essential service operation.

We aim to avoid unnecessary tracking and use only the data reasonably required to operate, secure and improve the platform.

9. Security

We use technical and organisational measures designed to protect personal information and sensitive account data. These may include access controls, restricted service accounts, encryption or secret storage, logging, network protections and operational monitoring.

No internet-connected service can guarantee absolute security. Users are also responsible for protecting their passwords, devices, email accounts and connected broker accounts.

10. Retention

We retain personal information only for as long as reasonably required for the purposes for which it was collected, for legitimate operational or security needs, or where retention is required by law.

Some audit, billing, security and transaction records may need to be retained after an account is closed.

11. Your rights

Subject to applicable law, you may request access to personal information we hold about you and may request correction or deletion where appropriate. You may also object to certain processing or withdraw consent where processing is based on consent.

12. Children

WiLL Trader is not intended for children or for persons who are not legally eligible to open or operate a trading account with the relevant broker.

13. Cross-border processing

Some infrastructure or third-party service providers may process information outside South Africa. Where applicable, we will seek to use appropriate safeguards for cross-border processing.

14. Contact and complaints

Privacy and data-protection enquiries can be sent to:

SaaSv3 (Pty) Ltd
South Africa
info@saasv3.co.za

You may also have the right to approach South Africa's Information Regulator regarding a complaint about the processing of personal information.

15. Changes to this Policy

We may update this Privacy Policy as WiLL Trader evolves or as legal, operational or technical requirements change. The effective date above indicates the version currently published.